We are committed to ensuring
that your privacy is protected. We value the trust our customers
have placed in us in providing any personal information,
and limit the collection and use to maintain a superior
level of service to our customers.
Our
Commitment To Privacy
This Privacy Policy governs
the collection, used and disclosure of your personal information
by us and has been prepared in accordance with our obligations
and your rights set out in the Privacy Act 1993. We reserve
the right to modify or amend this Privacy Policy at any
time and for any reason. By using this Site you consent
to our use of your personal information in accordance with
this Privacy Policy (as amended form time to time).
At any time, you can advise us if you no longer with to
receive product information from Twelve Animals. Customers
can advise us of the above by emailing us at (twelveanimals@livewindows.com)
The
Information We Collect
At al times there is no obligation
for our customers to provide us with personal information
- unless it is a necessary requirement to fulfil an order
or to provide another customer service function.
We collect only the personal information you give us (including
your name, address, contact telephone numbers, email address
and credit card details). We may also keep a record of any
goods or services that you acquire from us.
On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent
directly to the recipient, you will need to submit the recipient's
name, address, and contact phone number.
The
Way We Use Information
We use the information you
provide about yourself when placing an order only to complete
that order. We do not share this information with outside
parties except to the extent necessary to complete that
order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm
delivery. We do not share this information with third parties
except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are
not shared with third parties.
By registering your email with this site to enter competitions,
you also agree to receive occasional email from Twelve Animals.
These emails will consist of product information & promotions,
and be sent out with a frequency of approximately one per
month.
We never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described
above without also providing you an opportunity to opt-out
or otherwise prohibit such unrelated uses.
We only collect information required to deliver superior
service to you.
Our
Commitment To Data Security
We take all reasonable precautions
to ensure that any personal information received is kept
confidential. For sending information and for delivery of
orders placed through our customer service center or via
our websites, it is necessary to disclose some personal
information to third parties such as delivery contractors.
We take appropriate steps, however, to ensure our suppliers
and contractors only use the information provided to them
for the relevant purpose and ensures that all contracts
with third parties include an clause that any personal information
is only to be used for the intended purpose. No personal
information will be disclosed to any other third party without
your consent.
Our
Commitment To Children's Privacy:
Protecting the privacy of
the very young is especially important. For that reason,
we never collect or maintain information at our website
from those we actually know are under 13.
How
You Can Access Or Correct Your Information
Customers may request details
of their personal information by sending a signed written
request or our customer service department. (To verify that
the personal information requested belongs to the customer
it is necessary that the request be in writing and signed).
We will endeavour to respond within ten days provided the
information requested meets the requirements under the Privacy
Act, and we can verify the individual, If, in the unlikely
instance, the request does not meet the requirements the
customer will be advised accordingly.
Any personal information provided may be corrected or brought
up to date at any time. For privacy and accuracy reasons
we realizes on the customer to provide any changes or updates
to individual information.
How
To Contact Us
Should you have other questions
or concerns about these privacy policies, please call
us at 09 817 5590, 021 201 8313 or send us an email at sales@twelveanimals.co.nz
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