Returns & Exchange Policy
Please post returns to 48 TAINUI ROAD, TITIRANGI, AUCKLAND 0604
PLEASE USE TRACKED COURIER PACKAGING WHEN RETURNING ITEMS.
We understand online shopping can be tricky with a changing body and if you are not completely satisfied with your purchase, 3 Bears Maternity is happy to offer a size exchange (of the same style) or a store credit.
Returns must be sent back within 14 days of receiving your order.
Item/s must be in original, unused, unwashed condition with tags and packaging intact and not covered in cat/dog hair , milk spots, makeup etc.
– We DO NOT accept returns for seamless support styles, underwear or hosiery due to hygiene reasons.
– We DO NOT accept returns of any item/s purchased from our ‘For Baby’ & ‘Last Chance’ range.
Please ensure your items are returned with the receipt/packing slip which is included in your package to the return address above. Simply pop a note on the packing slip and we will organise a size exchange (must be the same style) or store credit. If the items were purchased with a sale discount code or a sale discount price, a store sredit will be issued.
Should any replacement item not be available in the size required a store credit will be issued.
A Store Credit will automatically be issued if your return is sent back without a note on the packing slip.
Our store credits have no expiry date.
You are unable to return Last Chance Sale items, so please choose carefully from this section.
All returns will be processed within 10 working days, excluding the delivery fee.
It is the responsibility of the Customer to return items to us. 3 Bears Maternity do not pay the delivery fee for items to be returned to us.
Exchanging your item/s for another size or different style
You are most welcome to exchange your item/s for another size. Simply add a note on your packing slip when returning to us.
Last Chance Sale Items and Promotional Sale Items
Please choose carefully. Last Chance items are non-returnable and non-refundable.
We are happy to accept returned items that have been purchased during a Promotional Sale. These can be returned for a store credit only within 14 days of receiving.
Return Address
3 Bears Maternity, 48 Tainui Road, Titirangi, Auckland 0604, New Zealand.
Faulty Garments
3 Bears Maternity does its best to ensure that all customers receive goods of top quality. However, in a situation where you believe a garment appears to be faulty or different from the description provided on our website, please contact the sales team at sales@3bears.co.nz and we will try to resolve the issue as quickly as possible.
We will require the garment to be returned to us to be examined and images sent. We may also need to send this onto our manufacturer to determin if the garment was a factory fault. If the garment is identified as faulty the customer will receive a new garment (where stock is available). Please note: If stock is not a store credit will be given.
Incorrect product
It shouldn’t happen, but if we have sent you the wrong product, please email sales@3bears.co.nz within 10 days of receiving the goods, and we will happily replace it for you.
Sold Out
Unfortunately we sometimes have to advise our customers that a size/style has ‘sold out’. In this instance we will try to replace with a similar colour or style or store credit.