Exchanges and Returns

 

Returns Policy

Please post returns to 48 TAINUI ROAD, TITIRANGI, AUCKLAND 0604

3 Bears Maternity allows customers to return or exchange a product which is faulty or not fitted to your requirements.

If you are not completely satisfied with your purchase you can return the new unused item/s to us within 28 days.  Item/s must be in original, unused, unwashed condition with tags and packaging intact and not covered in cat/dog hair , milk spots, makeup etc. – We  DO NOT accept any returns for underwear or hosiery due to hygiene reasons

Please ensure your items are returned with the receipt/packing slip which is included in your package to the return address below.  We can then organise a replacement or a refund.  If the items were on SALE or purchased with a Sale discount, a store credit note can be organised, not a refund.

Should any replacement item not be available in the size required, please indicate any substitutions that you would like us to make from our range.

All returns will be credited back to the card you purchased on within 10 working days, excluding the delivery fee.

We do not pay the delivery fee for you to get your item/s back to us.

We will send out your new item/s free of charge.  An additional delivery fee is not charged if you are exchanging an item.

 

Sale Items

We are happy to accept returned items that have been purchased on sale or have a price reduced.  These can be returned to us for a store credit note within 28 days of purchase.  We DO NOT provide $ refunds for sale items or items purchased during promotional sales – only a credit note.

If the credit note is then used on full priced items and you wish to return, we will reissue the credit note for you.

 

Return Address

3 Bears Maternity, 48 Tainui Road, Titirangi, Auckland 0604, New Zealand.

 

Faulty Garments

3 Bears Maternity does its best to ensure that all customers receive goods of top quality. However, in a situation where you believe a garment appears to be faulty or different from the description provided on our website, please contact the sales team at sales@3bears.co.nz and we will try to resolve the issue as quickly as possible.

We will require the garment to be returned to us to be examined and if the garment is identified as faulty the customer will receive a new garment where stock is available.  Please note:  If stock is not available a full reimbursement or store credit will be offered.

 

Incorrect product

It shouldn’t happen, but if we have sent you the wrong product, please email sales@3bears.co.nz within 10 days of receiving the goods, and we will happily replace it for you.

 

Sold Out

Unfortunately we sometimes have to advise our customers that a size/style has ‘sold out’. In this instance we will try to replace with a similar colour or style or offer a refund.